Careers
Salon Concierge (Front Desk)
pHd is looking for a talented Salon Concierge to join our growing team. This position reports to Kate Curran (Salon Owner) and assists pHd stylists as needed. We see our front desk as the main profit center of the salon company. Having a strong background in sales is great for this position! Through your interaction with guests on the phone and in person you will have the power to boost a stylists income and your own!
Unique to pHd, the Salon Concierge position enjoys the opportunity to earn performance-based bonuses, awarded as an added compensation incentive to supplement the hourly rate.
Roles and Responsibilities
Greeting clients and checking out guests
Answers the phone and booking, rescheduling, providing guidance to clients
Responding to emails from prospective and existing clients
Upkeep and cleanliness of the salon space
Inventory management and stocking shelves
Ownership of salon’s social media channels
Creates social media content and graphics for social posts, email blasts, print marketing and blog posts
Updates and maintains pHd’s digital channels (e.g. Instagram, Facebook, Twitter)
Responds to client questions and comments across pHd’s digital channels (e.g Instagram, Facebook)
Runs the register and online booking system
Escalating client complaints or issues to salon owner only when absolutely necessary
Completes other creative marketing tasks that may be assigned
you are
Dependable and not afraid to share your ideas on how to make processes more efficient
Comfortable in communicating basic hair and product knowledge to clients
Passionate about the industry and eager to learn
Hyper-focused on sanitation and organization
Grounded in hospitality and love making people feel comfortable and more amazing than when they walk into the salon
Programs and Platforms
Google Docs/Google Sheets/Google Drive/Gmail
Canva
Social platforms: Instagram, Facebook
Planoly
Salon booking systems (preferred)
Squarespace (preferred)
Email marketing platform (preferred